Wood Plastic Composite (WPC) Manufacturer in China
Tel: +86(752) 2222-845 Mobile: +86-139-2288-7311
info@protechwood.com Contact us at any time
Building 1, Huamao Building, Wenchang Road 1, Guangdong, China
Monday - Saturday 08:30-18:00

FAQS
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Frequently Asked Questions

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GENERAL

Why are Protechwood outdoor living products better than wood?

Protechwood products offer superior durability and performance that you can’t get from wood. Protechwood decking resists termites, won’t rot, warp, or splinter and never needs staining or painting. What’s more, Protechwood decking is made from 95% recycled materials, making it an environmentally-friendly choice you can feel great about.

How will saltwater affect Protechwood products?

Saltwater climates are an ideal application for Protechwood products. Salt water will have no ill effects on Protechwood. Do not submerge planks into saltwater.

If Protechwood is made from recycled materials, why is it more expensive than wood?

While most of the raw materials used in making Protechwood are recycled, these materials are carefully processed to ensure the highest level of quality and performance. The end result is decking that performs better than wood, lowering your cost over time through lesser maintenance. To learn more please review our Always Green page.

How does heat affect Protechwood?

Protechwoodʼs heat retention is better than that of wood decking.Consumers should test the product in barefoot scenarios to ensure suitability.

What is the lifetime value of Protechwood?

With pressure-treated wood decks, maintenance costs add up over time. Although Protechwood costs more initially, you’ll never have to sand, stain or paint your Protechwood decking. Over the life of your deck, those reduced maintenance costs add up to a greater value than wood – not to mention the value of all the time you get to spend enjoying your deck rather than working on it.

What is the difference between early-generation and the newer, high performance composite decking?

Understanding the differences between early-generation Protechwood decking and new high-performance Protechwood decking is an important factor in understanding what to expect from different kinds of decking. There is one benefit both products have in common. Each is made from 95% recycled materials. Everything else is different.

GENERAL

Why are Protechwood outdoor living products better than wood?

Protechwood products offer superior durability and performance that you can’t get from wood. Protechwood decking resists termites, won’t rot, warp, or splinter and never needs staining or painting. What’s more, Protechwood decking is made from 95% recycled materials, making it an environmentally-friendly choice you can feel great about.

How will saltwater affect Protechwood products?

Saltwater climates are an ideal application for Protechwood products. Salt water will have no ill effects on Protechwood. Do not submerge planks into saltwater.

If Protechwood is made from recycled materials, why is it more expensive than wood?

While most of the raw materials used in making Protechwood are recycled, these materials are carefully processed to ensure the highest level of quality and performance. The end result is decking that performs better than wood, lowering your cost over time through lesser maintenance. To learn more please review our Always Green page.

How does heat affect Protechwood?

Protechwoodʼs heat retention is better than that of wood decking.Consumers should test the product in barefoot scenarios to ensure suitability.

What is the lifetime value of Protechwood?

With pressure-treated wood decks, maintenance costs add up over time. Although Protechwood costs more initially, you’ll never have to sand, stain or paint your Protechwood decking. Over the life of your deck, those reduced maintenance costs add up to a greater value than wood – not to mention the value of all the time you get to spend enjoying your deck rather than working on it.

What is the difference between early-generation and the newer, high performance composite decking?

Understanding the differences between early-generation Protechwood decking and new high-performance Protechwood decking is an important factor in understanding what to expect from different kinds of decking. There is one benefit both products have in common. Each is made from 95% recycled materials. Everything else is different.

DECKING

What materials are used in the manufacturing of Protechwood decking?

Protechwood decking is made from 95% recycled materials, including reclaimed wood and sawdust as well as recycled plastic from many common household items, such as the plastic overwrap on packaging for paper towels and toilet paper, dry cleaner bags, newspaper bags, grocery and shopping bags. Protechwood monthly salvages and keeps more than 12,000,000 pounds of plasticout of landfills. That makes Protechwood one of the largest plastic film recyclers in China.

What is the difference between your good, better and best product lines?

All Protechwood high-performance decking products combine low-maintenance upkeep and luxurious style backed by our industry-leading 25-year Limited Residential Warranty. Beyond that, Protechwood offers a variety of high-performance decking choices to meet different levels of style, performance and affordability:

1.Protechwood Proshield, our Best or premium decking system, offers the broadest range of decking colors and finishes (including three premium tropical colors) that offer nearly limitless opportunities to mix and match profiles and colors for a customized look. Engineered with a proprietary shield technology that protects against fading, staining, scratching, mold and mildew, Proshield decking offers the ultimate in beauty and performance and is warranted accordingly – covered not only by the Protechwood 25-year Limited Residential Warranty but also an industry-best, 25-year Limited Residential Fade and Stain Warranty. With Proshield, the beautiful decking you install now will look just as beautiful for decades to come.

2.Protechwood Superwood decking, our Better decking. Superwood decking is also backed by 25-year Limited Residential Warranty.Also engineered with a proprietary shield technology that protects against the UV and weather resistant. The shield containers similar formula with the traditional composite decking, but adding more additive like UV stabilizer, color pigment, coupling agent and so on.

3.Protechwood Traditional decking system–the Good tier–is our simplest and most affordable high-performance system. Protechwood Traditional decking comes in four easy-going colors is a simple solution for a clean finish. Traditional decking is backed by our 15-year Limited Residential Warranty.

Will Protechwood products weather (change color/fade)?

How well your Protechwood decking endures Mother Nature depends upon what type of Protechwood you have. Early generation composite decks – such as Protechwood Traditional decking, do not have the high-performance shield with enhanced fade, stain and mold resistance. As such, these traditional composites decking will fade naturally over time, achieving their weathered color after 12-16 weeks. Newer generation high-performance composites – Protechwood Proshield and Superwood decking – have the protective shield technology that provides superior fade and stain resistance.

Does Protechwood decking get hotter than pressure-treated wood under the sun?

On a hot day with a blazing sun, nearly any surface will get uncomfortably hot. Lighter colored boards tend to be slightly cooler than darker composite boards. In extensive studies, it has been found that the color of the decking board, regardless if it’s made of wood-plastic composite or wood is the most significant factor in the “heat retention” of the board. In these studies, pressure-treated wood stained the same color as Protechwood was actually hotter than Protechwood in the same test conditions.

How much does Protechwood decking cost?

As with many things in life, you get what you pay for. Initially, Protechwood decking does cost more, board for board, than wood decking; however, the payoff you get over time in decreased maintenance costs and increased leisure time provides compelling value — so much so, that you’ll often see Protechwood decking referenced in the listings of homes for sale as an indicator of quality and value that homeowners and real estate agents tout when selling a home. Of course, the real value is in the time that you enjoy spending outdoors on your Protechwood decking.

Is Protechwood suitable for use in commercial settings?

The breadth of the Protechwood lineup means that there are Protechwood products to suit nearly any residential or commercial need. Protechwood decking is widely used in commercial and public projects throughout the world.

How heavy is Protechwood decking?

Protechwood boards are 50-70% heavier than comparable lumber sections.

Is Protechwood structural?

Protechwood wood plastic composite products are not structural and should only be used for intended design purposes such as walking surfaces, guardrail systems, fencing and trim.

Can you rip a Protechwood board?

Protechwood products should not be ripped to reduce thickness, but can be ripped to reduce width. As long as the board can still be installed per the installation instructions, the warranty will be valid. Please use care when fastening ripped boards, as pre-drilling may be necessary.

Can I use a non-recommended fastener to install Protechwood decking?

Protechwood does not endorse the use of any fastener not specifically recommended in the Protechwood Installation guide. If any condition occurs which is attributable to the use of a non-recommended fastener, such conditions would not be covered under the Protechwood Limited Warranty. Please see our Installation Guide for more information.

Can Protechwood decking boards be glued?

Glue cannot be used as a primary fastener. When using Protechwood Fascia, glue can be used as a secondary fastener.

Can I paint or stain my Protechwood boards?

The unyielding shield of our high-performance decking–Protechwood Proshield and Superwood–means it never needs painting or staining. The rich color and protective finish are engineered right into the shield, and are warranted to remain free of rotting, splitting, splintering and insect damage for 25 years. While the traditional also not also be painted.

Can I paint or stain my Protechwood boards?

The unyielding shield of our high-performance decking–Protechwood Proshield and Superwood–means it never needs painting or staining. The rich color and protective finish are engineered right into the shield, and are warranted to remain free of rotting, splitting, splintering and insect damage for 25 years. While the traditional also not also be painted.

GENERAL

Why are Protechwood outdoor living products better than wood?

Protechwood products offer superior durability and performance that you can’t get from wood. Protechwood decking resists termites, won’t rot, warp, or splinter and never needs staining or painting. What’s more, Protechwood decking is made from 95% recycled materials, making it an environmentally-friendly choice you can feel great about.

How will saltwater affect Protechwood products?

Saltwater climates are an ideal application for Protechwood products. Salt water will have no ill effects on Protechwood. Do not submerge planks into saltwater.

If Protechwood is made from recycled materials, why is it more expensive than wood?

While most of the raw materials used in making Protechwood are recycled, these materials are carefully processed to ensure the highest level of quality and performance. The end result is decking that performs better than wood, lowering your cost over time through lesser maintenance. To learn more please review our Always Green page.

How does heat affect Protechwood?

Protechwoodʼs heat retention is better than that of wood decking.Consumers should test the product in barefoot scenarios to ensure suitability.

What is the lifetime value of Protechwood?

With pressure-treated wood decks, maintenance costs add up over time. Although Protechwood costs more initially, you’ll never have to sand, stain or paint your Protechwood decking. Over the life of your deck, those reduced maintenance costs add up to a greater value than wood – not to mention the value of all the time you get to spend enjoying your deck rather than working on it.

What is the difference between early-generation and the newer, high performance composite decking?

Understanding the differences between early-generation Protechwood decking and new high-performance Protechwood decking is an important factor in understanding what to expect from different kinds of decking. There is one benefit both products have in common. Each is made from 95% recycled materials. Everything else is different.

DECKING

What materials are used in the manufacturing of Protechwood decking?

Protechwood decking is made from 95% recycled materials, including reclaimed wood and sawdust as well as recycled plastic from many common household items, such as the plastic overwrap on packaging for paper towels and toilet paper, dry cleaner bags, newspaper bags, grocery and shopping bags. Protechwood monthly salvages and keeps more than 12,000,000 pounds of plasticout of landfills. That makes Protechwood one of the largest plastic film recyclers in China.

What is the difference between your good, better and best product lines?

All Protechwood high-performance decking products combine low-maintenance upkeep and luxurious style backed by our industry-leading 25-year Limited Residential Warranty. Beyond that, Protechwood offers a variety of high-performance decking choices to meet different levels of style, performance and affordability:

1.Protechwood Proshield, our Best or premium decking system, offers the broadest range of decking colors and finishes (including three premium tropical colors) that offer nearly limitless opportunities to mix and match profiles and colors for a customized look. Engineered with a proprietary shield technology that protects against fading, staining, scratching, mold and mildew, Proshield decking offers the ultimate in beauty and performance and is warranted accordingly – covered not only by the Protechwood 25-year Limited Residential Warranty but also an industry-best, 25-year Limited Residential Fade and Stain Warranty. With Proshield, the beautiful decking you install now will look just as beautiful for decades to come.

2.Protechwood Superwood decking, our Better decking. Superwood decking is also backed by 25-year Limited Residential Warranty.Also engineered with a proprietary shield technology that protects against the UV and weather resistant. The shield containers similar formula with the traditional composite decking, but adding more additive like UV stabilizer, color pigment, coupling agent and so on.

3.Protechwood Traditional decking system–the Good tier–is our simplest and most affordable high-performance system. Protechwood Traditional decking comes in four easy-going colors is a simple solution for a clean finish. Traditional decking is backed by our 15-year Limited Residential Warranty.

Will Protechwood products weather (change color/fade)?

How well your Protechwood decking endures Mother Nature depends upon what type of Protechwood you have. Early generation composite decks – such as Protechwood Traditional decking, do not have the high-performance shield with enhanced fade, stain and mold resistance. As such, these traditional composites decking will fade naturally over time, achieving their weathered color after 12-16 weeks. Newer generation high-performance composites – Protechwood Proshield and Superwood decking – have the protective shield technology that provides superior fade and stain resistance.

Does Protechwood decking get hotter than pressure-treated wood under the sun?

On a hot day with a blazing sun, nearly any surface will get uncomfortably hot. Lighter colored boards tend to be slightly cooler than darker composite boards. In extensive studies, it has been found that the color of the decking board, regardless if it’s made of wood-plastic composite or wood is the most significant factor in the “heat retention” of the board. In these studies, pressure-treated wood stained the same color as Protechwood was actually hotter than Protechwood in the same test conditions.

How much does Protechwood decking cost?

As with many things in life, you get what you pay for. Initially, Protechwood decking does cost more, board for board, than wood decking; however, the payoff you get over time in decreased maintenance costs and increased leisure time provides compelling value — so much so, that you’ll often see Protechwood decking referenced in the listings of homes for sale as an indicator of quality and value that homeowners and real estate agents tout when selling a home. Of course, the real value is in the time that you enjoy spending outdoors on your Protechwood decking.

Is Protechwood suitable for use in commercial settings?

The breadth of the Protechwood lineup means that there are Protechwood products to suit nearly any residential or commercial need. Protechwood decking is widely used in commercial and public projects throughout the world.

How heavy is Protechwood decking?

Protechwood boards are 50-70% heavier than comparable lumber sections.

Is Protechwood structural?

Protechwood wood plastic composite products are not structural and should only be used for intended design purposes such as walking surfaces, guardrail systems, fencing and trim.

Can you rip a Protechwood board?

Protechwood products should not be ripped to reduce thickness, but can be ripped to reduce width. As long as the board can still be installed per the installation instructions, the warranty will be valid. Please use care when fastening ripped boards, as pre-drilling may be necessary.

Can I use a non-recommended fastener to install Protechwood decking?

Protechwood does not endorse the use of any fastener not specifically recommended in the Protechwood Installation guide. If any condition occurs which is attributable to the use of a non-recommended fastener, such conditions would not be covered under the Protechwood Limited Warranty. Please see our Installation Guide for more information.

Can Protechwood decking boards be glued?

Glue cannot be used as a primary fastener. When using Protechwood Fascia, glue can be used as a secondary fastener.

Can I paint or stain my Protechwood boards?

The unyielding shield of our high-performance decking–Protechwood Proshield and Superwood–means it never needs painting or staining. The rich color and protective finish are engineered right into the shield, and are warranted to remain free of rotting, splitting, splintering and insect damage for 25 years. While the traditional also not also be painted.

Can I paint or stain my Protechwood boards?

The unyielding shield of our high-performance decking–Protechwood Proshield and Superwood–means it never needs painting or staining. The rich color and protective finish are engineered right into the shield, and are warranted to remain free of rotting, splitting, splintering and insect damage for 25 years. While the traditional also not also be painted.

CARE AND CLEANING

Dirt, Grime, Tannin and Mildew Stains

ProTechWood products are formulated to inhibit mildew growth and minimize staining. Rinse off your ProTechWood products periodically with a hose. Even if it appears clean, it is important to prevent build-up of pollen/debris. Mildew stains may occur where moisture, pollens, and/or dirt are present. Mildew needs a food source to grow, which can be grass, pollens, dirt, debris, wood and wood resins.Maintaining a clean, dry surface is the best method for combating mildew. Ensure that water drains effectively from your deck.

Like any wood-based product, ProTechWood’s products may experience a naturally occurring process called Extractive Bleeding. This process may cause a temporary discoloration that will weather away. In most cases the weathering process takes 8-10 weeks but could vary depending on location and specific product application such as a covered porch. Always follow the wood grain finish of the plank. The sanded area will weather back in approximately 8-10 weeks but can vary depending on location and specific application.

Storage

Store ProTechWood products under cover to maintain a clean surface. If stored outdoors, they must be covered with a non-translucent material.

All products should be stored flat and on a dry surface.
Stack units with banding and bottom supports aligned.

Handling

Although all ProTechWood planks are made with low-maintenance materials, each plank’s unique features require special care and handling, ensuring lasting beauty.

To maintain the beauty of ProTechWood products please follow these important guidelines when moving and working with ProTechWood:

Never dump ProTechWood materials when unloading.
When carrying ProTechWood planks, carry on edge for better support.
Do not slide planks against each other when moving them. When removing them from the unit, lift the planks and set them down.
Do not slide tools or drag equipment across the top of the planks during construction.
Keep the surface of the planks free of construction waste to prevent damage to the planks.

Spercial handling Required

ProTechWood decking are designed to mimic the look and feel of real tropical hardwoods. To best accomplish this effect, dark color accents and some variation in grain pattern are manufactured into each board. Special attention should be given to ALL the guidelines above when handling these planks to minimize scratches, nicks and grooves, and preserve the beauty of the colors.

Basic Cleaning Recommendations

Although ProTechWood products are low-maintenance, ProTechWood recommends periodic cleaning to help maintain the beauty of the product. For best results a cleaner like eco-friendly Corte Clean is recommended. Follow the manufacturers’ application instructions.

A power washer can be used when cleaning ProTechWood products. The recommended maximum pressure is 1500 psi from ProTechWood decks. A fan tip nozzle should be used along with the proper cleaning product. Spray in the direction of the brush/grain pattern to avoid damaging the product. Use caution not to damage the material and always take the proper safety precautions when operating a power washer.

To remove product identification printing from the side or bottom of a ProTechWood deck plank use Isopropyl Alcohol (rubbing alcohol).

For the best result and to prevent damage to the board please consider the following:

It is best to complete cleaning during the early morning or evening hours when the board surface is cool to prevent cleaners from drying/evaporating on the deck surface
When applying cleaners, spray the boards with power washer or garden hose to pre-wet the board surface.Follow the manufacturer’s dilution and application instructions
It is important to thoroughly remove all cleaner from the board surface.

Discarding Scrap Product

Scrap can be discarded with normal construction debris.

Painting/Staining/Sealing

Although not recommended, ProTechWood products may be painted or stained. Once the product is painted, stained or sealed, subsequent applications will be necessary to maintain appearance. ProTechWood does not guarantee the performance of anything applied to the product.

Wait approximately 8-10 weeks or until the product has completed its weathering process before painting or staining. Clean your ProTechWood surface prior to applying paint or stain. Never paint or stain over surfaces that may contain dirt, or mildew. Always apply paints and sealers in accordance with the manufacturer’s application instructions.

Ice and Snow

For ice removal, either rock salt or calcium chloride may be used without damage to the surface. However, either of these products may leave a white residue, which may be removed by either rinsing with water or a mild soap/water solution should achieve this. Use care and caution to not damage the surface of your deck when shoveling snow or ice off of it.

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Building 1, Huamao Building, Wenchang Road 1, Guangdong, China
+86(752) 2222-845
+86-1392-2887-311